Cancellation & Refund Policy

1. Subscription Cancellation

You can cancel your subscription at any time through your account dashboard or by contacting our support team.

How to Cancel

• Log into your account dashboard
• Go to "Subscription Settings"
• Click "Cancel Subscription"
• Follow the confirmation prompts

Alternative Cancellation

You can also cancel by emailing us at support@resumetailor.ai with your account details and cancellation request.

2. When Cancellation Takes Effect

• Your cancellation will take effect at the end of your current billing period
• You will continue to have access to premium features until the billing period ends
• After cancellation, your account will revert to the free plan
• No further charges will be made after cancellation

3. Free Trial Cancellation

If you cancel during your free trial period:

• You will not be charged
• Your premium access will end immediately
• Your account will revert to the free plan
• You can reactivate your subscription at any time

4. Refund Policy

Generally, all subscription fees are non-refundable. However, we may provide refunds in the following circumstances:

Eligible Refund Scenarios

• Technical issues that prevent you from using the service for more than 7 days
• Billing errors or duplicate charges
• Fraudulent charges
• Service unavailability for extended periods

Refund Process

• Contact our support team within 30 days of the charge
• Provide details about the issue
• We will investigate and respond within 5 business days
• Approved refunds will be processed within 5-10 business days

5. Pro-Rated Refunds

In exceptional circumstances, we may provide pro-rated refunds:

• Significant service disruptions
• Major feature removals that affect your usage
• Account termination due to our policy changes

6. Data After Cancellation

After cancellation:

• Your resume data will be preserved for 90 days
• You can export your data before or after cancellation
• Premium features will no longer be accessible
• You can reactivate your subscription at any time

7. Automatic Renewal

Subscriptions automatically renew unless cancelled:

• Monthly subscriptions renew every month
• Annual subscriptions renew every year
• We will send email reminders before renewal
• You can cancel anytime before the renewal date

8. Downgrades

If you downgrade from Enterprise to Pro or from Pro to Free:

• The change takes effect at the end of your current billing period
• No refunds are provided for downgrades
• You retain access to current features until the billing period ends

9. Payment Disputes

If you have a payment dispute:

• Contact us first before disputing with your bank
• We will work with you to resolve the issue
• Chargebacks may result in account suspension
• We prefer to resolve disputes directly

10. Contact Information

For cancellations, refunds, or billing questions:

Email: billing@resumetailor.ai
Support: support@resumetailor.ai
Response Time: Within 24 hours